Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed. We will notify you if there is a significant delay in shipping your order.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Estimates

Estimated delivery times (after processing):

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

Delivery times are estimates and are not guaranteed.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and FedEx, depending on your location and shipping method selected at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to update.

Shipping Delays

IRUNVEN is not responsible for delays caused by:

Shipping carrier delays
Weather conditions
Incorrect or incomplete shipping addresses
Holidays or peak shipping periods

Incorrect or Incomplete Addresses

Please ensure that your shipping address is entered correctly at checkout.
IRUNVEN is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an address issue, additional shipping fees may apply to reship the order.

Lost or Stolen Packages

IRUNVEN is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is missing, please contact the carrier directly using the provided tracking number.